Return Policy

At clivoriae, we aim to ensure your shopping experience is smooth, even when returns are needed. Below is our clear, straightforward return policy to guide you through the process.  

Return Policy Basics  

Return Window  

If you don’t like the item(s) after receiving them, you must initiate your return within 7 days of the delivery date. If you received damaged, incorrect, or incomplete item(s), reach out to our customer support team within 30 days of the delivery date. Our team will verify the problem, and send a complimentary return label if needed. After generating your packing slip, please ship the parcel promptly to avoid delays.  

You may use any carrier of your choice. Purchase postage from your selected carrier, and keep the tracking number (and insurance, if applicable) until your refund is processed. Each order must be shipped in a separate parcel.  

Condition of Returned Items  

To be accepted, all returned items must meet these requirements:  

(1) They have not been worn.  

(2) They have not been washed.  

(3) All original tags remain attached.  

Non-Returnable Items  

Sale Items and certain items are marked as non-returnable and cannot be returned under any circumstances.

Items that are always non-returnable include:  

(1) Bodysuits  

(2) Swimwear and beachwear  

(3) Lingerie and undergarments  

(4) Beauty and skincare products  

(5) Accessories (including jewelry, belts, and scarves)  

If a non-returnable item is sent back, it will be disposed of, and no refund will be issued.  

Refunds  

Processing Timeline  

Once our warehouse receives and scans your returned parcel, we will issue your refund within 3–5 business days to your original payment method. This timeline applies to all returns, including those sent via your chosen carrier or marked as return-to-sender.  

Return-to-Sender or Refused Deliveries  

Carriers may label a parcel as undeliverable or refused by the recipient. Once the parcel reaches our warehouse, the tracking status may update to delivered.  

Common reasons for return-to-sender often include details such as an incomplete address, mismatched country/region, missing apartment number, or intentional refusal of delivery.  

If you refuse delivery, the parcel will be sent back to our warehouse automatically. You do not need to initiate a return. Once our warehouse scans the returned parcel, we will refund (minus the original shipping fee) within 3–5 business days. Sealed parcels may be processed more quickly.  

If two consecutive orders are returned to us as undeliverable, please contact our customer support team. We can help correct your address to prevent future problems.  

How to Initiate a Return

Contact our customer support team at [email protected] within the applicable timeframe. Include your order number, item details, and reason for return. We will send you instructions. Do not ship returns without our authorization.

Please pack items securely in their original packaging with tags attached, ship your package to the provided address using a tracked service, and retain your shipping receipt.

Reserved Rights  

We reserve the right to refuse or limit returns that show excessive wear, alterations, potential fraud, or other irregular activity. This includes returns from customers with a history of returning worn items or repeatedly sending back damaged/altered goods.  

Any items not purchased from clivoriae that are sent to our warehouse will be discarded upon receipt. We also reserve the right to refuse service to customers engaging in fraudulent or abusive behavior.  

Thank you for shopping with clivoriae. We appreciate your understanding of our return policy!